Frequently Asked Questions

What is single-stream recycling?

Single-stream recycling is a system in which all recyclables, including newspaper, cardboard, plastic, aluminum, junk mail, etc., are placed in a single bin or cart for recycling. No need for sorting!

When does my service begin?

Service cycle is for one month, starting on the day you sign-up, to the same day the next month. Bins are delivered to your house within five days.

Can I sign-up for temporary service?

Of course! Part-time residents and vacationers need recycle service too!
Recommend to sign-up at least a week prior arrival. Please contact us with the dates of your stay. You cancel when you depart.
We cannot pro-rate the amount.
Vacationers, this is a new service. Check to see if the owner has already subscribed before signing up yourself.

What day is my pickup?

Weekly pickup day is communicated after sign-up. For questions, please contact us at hello@FL27Recycle.com

Where do I place my bin?

Keep your bin at a convenient place for you. On pick-up day, don't take bin to the curb. We will pick-up from the front, side or alley of your house. We will likely discuss your ideal location directly with you prior to the first pick-up.

What time should my bin be accessible?

Please have bin accessible by 6 a.m. on your collection day. We will never pick up before first light, but that can be pretty early in the summer :)

When is my monthly payment due?

The first payment is due at sign-up. Future payments will be drafted monthly, until service is canceled.

What do I do if my credit card expires or my payment is declined?

You will receive an automatic email if the payment is not processed
You can log in to you account and update your payment information anytime.
If your payment is not updated within 7 days, your subscription will be automatically canceled
If your subscription is canceled, but you want to continue service, please contact us via email or phone. We can manually re-instate so you will not have to re-register.

Can I cancel my service?

What do you collect?

What do you not collect?

Clothing
Ceramics and kitchenware
Windows and mirrors
Photographs
Construction materials
Auto parts/tires
Electronics
Paint
Batteries
Mixed material products (such as potato chip cans, dough containers, frozen juice canisters, chip bags, granola bar/candy bar wrappers, pet food bags, hand pumps for soap and some household cleansers). These items can't be sorted.
Paper Towels (they are usually compostable though)
Loose, Shredded Paper (although technically recyclable, our windy conditions make sorting loose, tiny pieces challenging. We certainly do not want to leave any trace.

What if I accidentally put trash in my bin by mistake?

If we notice at the time of pick up, we may reach out to you directly.
If discovered during the sorting process, we will dispose of properly.
Including non-recyclable or dirty items can contaminate the recycling stream and and may cause damage to equipment. Thank you for your understanding!
We are required to keep statistics. We currently have a VERY low rate of trash or dirty items. Bravo!

Do I have to wash items before placing in the recycle bin?

Items should be empty and clean. Not dishwasher clean, but rinsed and no traces of food, please!
This includes emptying drink bottles and cans (i.e. no water, sports drinks, sodas, beer, etc)

Do I have to break down boxes?

Registration errors:

Phone number: Sometimes our systems needs a '1' prior to the area code, sometimes it doesn't. Annoying, we know!
For other issues, please contact us.

For other questions

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